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ORDER, PROCESSING AND SHIPPING
Esthederm Canada (www.esthederm.ca) currently ships to Canada only. If you are looking for our products in other countries, we invite you to consult our country selector and visit the website of the specific country you wish to ship to:https://esthederm...
Esthederm Canada offers standard delivery in Canada. Standard shipping is free on all orders. You will receive a tracking number with tracking information once the shipment is shipped. All payments are billed in Canadian dollars (CAD). Orders are processed...
Orders are processed within 48 hours. Expected delivery time is 3 to 10 business days, depending on geographic location. However, due to security measures to protect our distribution center employees and shipping delays, orders may be delayed. Thank ...
Before your order is shipped, you'll be able to see the subtotal of your purchase, as well as the total including taxes. Once you've placed your order, you'll receive a receipt showing the total cost of your order (including taxes).
We're sorry to hear that! For questions regarding orders, products or general concerns, please contact us at cercle@esthederm.ca. Please allow 24 hours for a response.
If you have placed an order and need to change your delivery address, you can contact us at cercle@esthederm.ca.
However, please note that we may not be able to make the change if the order is already being processed or shipped. We will do our best...
If you have placed an order and need to change or cancel it, you can contact us at cercle@esthederm.ca. However, please note that we may not be able to make changes or cancellation if the order is already being processed or shipped. We will do our best...
You can check order status and information in the "My account" section, which will be updated as your order progresses. You'll also find information on past orders and account details.
You can only use one promotional code at a time, including points, codes or discounts.
Unfortunately, at the moment, you cannot check-out as a guest. However, by opening an account, you are automatically eligible for our loyalty program, where you earn points for every purchase and redeem them for free gifts or dollars on your next purchase...
PRODUCT INFORMATION
You can find out all about our products on the product pages of our website. If you can't find what you're looking for, please contact us at cercle@esthederm.ca.
Please allow 24 hours for a reply.
Yes, our creator, Jean-Noël Thorel, has developed patents and innovative technologies that support the effectiveness of each of our face, body and sun care ranges, whatever the application. skin type or concern, laying the foundations of the Esthederm...
I'm glad you asked - at NAOS, we pride ourselves on constantly advancing ethical practices in the beauty industry. For complete transparency, we've compiled the information below and hope it will help clarify our position.
ANIMAL TESTING: First and ...
If the product has an expiry date, we advise you not to use it after this date, as we can no longer guarantee its efficacy or safety. If the product does not have an expiry date, we recommend that you use it within 3 to 6 months of opening.
ta-content-type="row" data-appearance="contained" data-element="main">Be sure to sign up for our newsletters here and gain access to exclusive news about our promotions, new launches and professional skin care treatments.
RETURNS AND EXCHANGES
All return requests must be made within 15 days of receipt of order. All returns or exchanges are at the discretion of the brand. Some items (such as gift cards) cannot be refunded. Shipping costs for the return of any refunded products will be at your...
If you have any problems or concerns regarding your order, please contact us at cercle@esthederm.ca. Please allow 24 hours for a response.
The request may take up to 10 business days. Once approved, credit card refunds may take 10 business days to appear on your statement. Shipping charges for the return of any refunded products will be at your expense.
If you have any problems or concerns regarding your order, please contact us at cercle@esthederm.ca. Please allow 24 hours for a response. We will gladly exchange your product for the correct one.
BILLING
We accept Visa and Mastercard.
Your credit card will be charged as soon as your order is accepted and processed.
If the payment fails, here are some tips to try and make it work: check that your card's billing details (security code and billing address) match what you've set up with your credit card provider. Check your card's expiry date. If not, your credit card...
LOYALTY PROGRAM
No, our loyalty program is only eligible for products purchased on Esthederm.ca. Purchases made on other websites or in-store will not be eligible for loyalty points.
Sorry about that! If you have any problems or concerns regarding your loyalty points, please contact us at cercle@esthederm.ca and we'll be more than happy to look into it for you. Please allow 24 hours for a response.
It's simple, visit the "My Account" page, log in to your account and click on the "Loyalty Program" section of your account. You'll be able to view your points balance and redeem your points.
As soon as the order is processed, the points will be updated on your account.
Yes, all returned products will also mean the return of points.
If you choose to return a product purchased with points, for eligible reasons, we will credit your account with the points used at the time of purchase. All refunds will be made in the same manner as the product was purchased.
By opening an account, you are automatically eligible for our loyalty program, where you earn points for every purchase and redeem them for free gifts or dollars on your next purchase.
You must be at least 16 years old to become a member.
No, you don't need to be a Canadian resident to join the loyalty program. However, please note that Esthederm.ca ships to Canada only.
KEEP UP TO DATE WITH OUR LATEST NEWS
Very soon! Be sure to sign up for our newsletters here for exclusive updates on our promotions, new launches and professional skin care treatments.
Unfortunately, certain national regulations prohibit us from selling certain products. We do our best to offer as many products as possible. If you're looking for a specific product that we don't carry, please contact us at cercle@esthederm.ca and we...
Yes, when you contact us, one of our team will get back to you. Please feel free to contact us at cercle@esthederm.ca. We look forward to speaking with you!
Please note that any purchase of Esthederm products is for personal use only and may not be resold. By purchasing Esthederm products, you agree not to resell or distribute these products for commercial purposes. We may reject or cancel an order if we...